- A certified death certificate
- The completed claim form
- Original policy/contract, if available
When you are ready, please contact us to help with the filing of your claim.
If an insured person passes away, you can simplify the claims process by filing online. Click on the “Start the Process” button above.
If needed, claims may also be submitted to us by email, fax or U.S. mail.
Please note: E-mail messages sent to one of these oneamerica.com e-mail addresses are not secure. Please send secure information to us at secure-oneamerica.com. Click the link, then select “Register” (under “New to secure e-mail?”) and follow the prompts. Once you’ve registered and created a secure mailbox, you can exchange secure e-mails with the companies of OneAmerica.
Service representatives are available from 8 a.m. to 5 p.m. ET, Monday-Friday at 800-833-5569 to assist you in completing the Life Insurance Claims Packet or the Deferred Annuity Claims Packet. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day.
After receiving a claim, OneAmerica Financial will mail an acknowledgment letter to the beneficiary. The beneficiary will be advised in writing and by phone if additional claim requirements are needed. Our goal is to process your claim as quickly as possible after all required documents are received. This typically occurs within 5 business days.
Service representatives are available from 8 a.m. to 5 p.m. ET, Monday – Friday at 800-833-5569 to help you check a claim status for an Individual Life or Annuity claim. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day.
Yes, we’ll correspond with the beneficiary to obtain the final certified death certificate, which lists the cause and manner of death, when it becomes available.
Beneficiaries should contact the funeral director or state public vital records/statistics office to obtain a corrected certified death certificate. A claim cannot be processed with an incorrect certified death certificate (example: incorrect Social Security Number, date of birth, etc.).
Benefit Plus Accounts are offered as a service if the benefit amount is $50,000 or greater and you don’t reside in one of the following states: AK, CA, CT, FL, IL, KS, KY, LA, MD, MN, NC, ND, NH, NJ, NY or RI. Please read the Benefit Plus Account Fact Sheet for more information.
Yes, we accept funeral home and cemetery assignments. The assignment should include the following information:
Please note: OneAmerica Financial is prohibited from releasing information to a funeral home prior to the receipt and review of the claim, death certificate and assignment. This includes coverage amounts and the names of beneficiaries.
A copy of certified death certificate for any deceased beneficiary will be required.
The policy and/or state law defines how insurance proceeds can be paid when no beneficiary is named, or all beneficiaries are deceased.
The trustee should submit the following:
State Law defines how insurance proceeds can be paid when the beneficiary is a minor.
OneAmerica Financial is the marketing name for the companies of OneAmerica Financial. Provided content is for overview and informational purposes only and is not intended as tax, legal, fiduciary, or investment advice.