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Contact Information

Contact us for help

For generations, Americans have relied on the companies of OneAmerica^® to help them meet their financial goals. We do it by providing financial education, quality products and a customer concierge service to guide you through the process. Whether you need individual or business services, we’re here to help. Learn more below, then contact us to get started.

Individuals & Families

Our companies offer life insurance, annuities and asset-based long-term care products for families and individuals. To contact the issuing company for your existing policy or account, select a category below. If you are a beneficiary and need to request a policy payment, please contact claims support.

Life Insurance and Annuities

American United Life Insurance Company^®
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-537-6442
Phone: (317) 285-4032
Fax: (317) 285-1593

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The State Life Insurance Company (Life Insurance)
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-428-2316
Phone: (317) 285-2373
Fax: (317) 285-2380

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Pioneer Mutual Life Insurance Company
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-437-4692
Phone: (317) 285-5700
Fax: (317) 285-1593

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Asset-Based Long-Term Care

The State Life Insurance Company (Life Insurance)
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-428-2316
Phone: (317) 285-2373
Fax: (317) 285-2380

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Employee Benefits

Employee Benefits Customer Service
( M-F, 8:30 a.m. to 5:30 p.m. EST)
Toll-free: 1-800-553-5318
Phone: (317) 285-5001
Fax: 1-888-285-1565

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First Name

Last Name

State

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Forms & Resources
Employee Benefits Products Form Search

Mailing Address
Employee Benefits Contact Center American United Life Insurance Company^®
PO Box 6123
Indianapolis, IN 46206-6123

Claims Support

If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you.

Life & Life Waiver of Premium Claims:
Toll-free: 1-800-553-3522

Phone: (317) 285-5002

Life Claims Fax: (317) 285-7666

Life Waiver of Premium Fax: (317) 285-7663

Life Claims: lifeclaims.employeebenefits@oneamerica.com
Life Waiver of Premium Claims: WaiverofPremium.Grp@oneamerica.com
Disability Claims: 1-855-517-6365

Fax: (844) 287-9499

Disability.Claims@OneAmerica.com

Retirement Plans

Participant Service Centers

AUL Participant Service Center
(M-F, 8 a.m. to 8 p.m. ET)
Toll-free: 1-800-249-6269

Phone: (317) 285-5060

Fax: (317) 285-1728

McCready and Keene, Inc.
(M-F, 8 a.m. to 8 p.m. ET)
Toll-free: 1-800-442-4015

Fax: (317) 285-6462

OneAmerica Retirement Services LLC
(including former BMO and CNB Retirement Services)
(M-F, 8 a.m. to 10 p.m. ET)
Toll-free: 1-800-858-3829

Securities

OneAmerica Securities, Inc.
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-877-285-3863
Fax: (317) 285-4050

Claims Support

If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you. Contact us for help with:

Death claims on life insurance or annuities
Long-term care claims
Premium waiver requests

The State Life Insurance Company (Life Insurance)
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-428-2316
Phone: (317) 285-2373
Fax: (317) 285-2380

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First Name

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Golden Rule policies administered by State Life Insurance Company^® State Life Insurance Company^®
Toll-free: 1-800-275-5101

Phone: (317) 285-5101

Fax: (317) 285-1344

Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com

American United Life Insurance Company Pioneer Mutual Life Insurance Company
Toll-free: 1-800-833-5569

Phone: (317) 285-5592

Fax: (317) 285-1344

Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com

Mailing Address

The Companies of OneAmerica^®
ATTN:Individual Claims
PO Box 6008
Indianapolis, IN 46206-6008

Forms & Resources

Request service changes to your policy online.
Request a policy replacement if the original has been lost or destroyed.

Business & Employers

The companies of OneAmerica offer a range of employee benefit and retirement plans for businesses and employers. These include life insurance, annuities and asset-based long-term care products. To contact the issuing company for your existing policy or account, select a category below. If you are a beneficiary and need to request a policy payment, please contact claims support.

Employee Benefits

Employee Benefits Products
Financial professionals at Regional Offices work in coordination with your benefits advisor to bring your organization our comprehensive employee benefits products.

Select a State

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Retirement Plans

If you are a financial professional specializing in retirement services and looking to work with the companies of OneAmerica or to learn more about our retirement services offerings, please contact us at (866) 313-7355.

Services for Financial Professionals

To meet the needs of our diverse customer base, OneAmerica works with brokers, agents, dealers, producers, and many other financial professionals. Select from the options below to learn more about becoming a financial professional with the companies of OneAmerica.

Financial Professional Contact

Personal Producing General Agents
Toll-free: 1-877-297-7742

Phone: (317) 285-5742

Brokers/Producers
Toll-free: 1-844-833-5520

Phone: (317) 285-5101

Financial Professionals for Retirement Services (Products & Sales Support)
Toll-free: 1-866-313-7355

Phone: (317) 285-7354

Retirement Services Hotline for Financial Professionals
Toll-free: 1-800-561-3329

Phone: (317) 285-4107

Option 1 - Participant Information
Option 2 - Compensation
Option 3 - Licensing & Appointment
Option 4 - Products & Sales
Option 5 - eProducer Password & Support

Registered Representatives of OneAmerica Securities, Inc.
OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
Toll-free: 1-877-285-3863

Phone: (317) 285-5887

Fax: (317) 285-7635

OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
Toll-free: 1-877-285-3863
Phone: (317) 285-5887
Fax: (317) 285-7635

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Mailing Address

OneAmerica Securities, Inc.
PO Box 1984
Indianapolis, IN 46206-1984

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Notes: Group annuity products are issued by American United Life Insurance Company^® (AUL) and registered variable annuity products are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, a Registered Investment Advisor, One America Square, Indianapolis, IN 46282.

Products and services provided by American United Life Insurance Company® (AUL), OneAmerica Square, Indianapolis, IN 46206-0368, 1-800-249-6269. Variable annuity contracts are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, One America Square, Indianapolis, IN 46282.