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Contact Information
Contact Information
Workplace Retirement Plans
Are you an employer or employee with a retirement plan through the companies of OneAmerica®? We provide account access through our Participant Service Centers and Plan Sponsor Service Centers.
Participant Service Centers
AUL Participant Service Center
(M-F, 8 a.m. to 8 p.m. ET)
Toll-free: 1-800-249-6269
Phone: (317) 285-5060
Fax: (317) 285-1728
(M-F, 8 a.m. to 8 p.m. ET)
Toll-free: 1-800-249-6269
Phone: (317) 285-5060
Fax: (317) 285-1728
McCready and Keene, Inc.
(M-F, 8 a.m. to 8 p.m. ET)
Toll-Free: 1-800-442-4015
Fax: (317) 285-6462
(M-F, 8 a.m. to 8 p.m. ET)
Toll-Free: 1-800-442-4015
Fax: (317) 285-6462
OneAmerica Retirement Services LLC (including former BMO and CNB Retirement Services)
(M-F, 7 a.m. to 11 p.m. ET)
(Sat., 8 a.m. to 2 p.m. ET)
Toll-Free: 1-800-858-3829
(M-F, 7 a.m. to 11 p.m. ET)
(Sat., 8 a.m. to 2 p.m. ET)
Toll-Free: 1-800-858-3829
Forms & Resources
You can contact your plan representative or our Participant Service Center for assistance with:
- Accessing and submitting forms
- Initiating and processing rollovers
- and more…
Or, if allowed by your plan, log in to your account and use online forms to:
- Designate a beneficiary
- Request a loan
OneAmerica® has companies that offer life insurance, annuities and asset-based long-term care products. For information or assistance, find the issuing company for your existing policy or account or use our secure, online tool to make specific changes yourself. If you are a beneficiary who needs to request a policy payment, contact claims support.
Life Insurance and Annuities
American United Life Insurance Company®
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-537-6442
Phone: (317) 285-4032
Fax: (317) 285-1593
Submit your message securely. Privacy Policy
Pioneer Mutual Life Insurance Company
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-437-4692
Phone: (317) 285-5700
Fax: (317) 285-1593
Submit your message securely. Privacy Policy
The State Life Insurance Company (Life Insurance)
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-428-2316
Phone: (317) 285-2373
Fax: (317) 285-2380
Submit your message securely. Privacy Policy
Asset-Based Long-Term Care
The State Life Insurance Company (LTC Care Products and Golden Rule*)
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-844-833-5520
Phone: (317) 285-5101
Fax: (317) 285-2380
Submit your message securely. Privacy Policy
Securities
OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
Toll-free: 1-877-285-3863
Phone: (317) 285-5887
Fax: (317) 285-7635
Submit your message securely. Privacy Policy
Mailing & Delivery Addresses (Individual products)
Mailing Address
The Companies of OneAmerica®Attn: Policy Service
PO Box 6002
Indianapolis, IN 46206-6002
Overnight Mailing Address
The Companies of OneAmerica®Attn: Policy Service
250 W. North St.
Indianapolis, IN 46202
Mailing Address
OneAmerica Securities, Inc.PO Box 1984
Indianapolis, IN 46206-1984
Overnight Mailing Address
OneAmerica Securities, Inc.250 W. North St.
Indianapolis, IN 46202
Claims Support (All Companies/Products)
If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you. Contact us for help with:
- Death claims on life insurance or annuities
- Long-term care claims
- Premium waiver requests
Contact Information (Claims Support)
Golden Rule policies administered by State Life Insurance Company®
State Life Insurance Company®
Toll-free: 1-800-275-5101
Phone: (317) 285-5101
Fax: (317) 285-1344
Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com
State Life Insurance Company®
Toll-free: 1-800-275-5101
Phone: (317) 285-5101
Fax: (317) 285-1344
Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com
American United Life Insurance Company
Pioneer Mutual Life Insurance Company
Toll-free: 1-800-833-5569
Phone: (317) 285-5592
Fax: (317) 285-1344
Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com
Pioneer Mutual Life Insurance Company
Toll-free: 1-800-833-5569
Phone: (317) 285-5592
Fax: (317) 285-1344
Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com
Mailing & Delivery Addresses (Claims Support)
Mailing Address
The Companies of OneAmerica®Attn: Individual Claims
PO Box 6008
Indianapolis, IN 46206-6008
Overnight Mailing Address
The Companies of OneAmerica®Attn: Individual Claims
250 W. North St.
Indianapolis, IN 46202
Forms & Resources
Request service changes to your policy online
Request a policy replacement if the original has been lost or destroyed.
Workplace benefits packages may include life insurance and/or disability insurance from American United Life Insurance Company®, a OneAmerica® company. Employers and employees, please use this contact information for assistance with your policy or to request a payment.
Contact Information
Employee Benefits Customer Service
( M-F, 8:30 a.m. to 5:30 p.m. EST)
Toll-free: 1-800-553-5318
Phone: (317) 285-5001
Fax: 1-888-285-1565
Submit your message securely. Privacy Policy
Claims Support
If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you.
Life & Life Waiver of Premium Claims:
Toll-free: 1-800-553-3522
Phone: (317) 285-5002
Life Claims Fax: (317) 285-7666
Life Waiver of Premium Fax: (317) 285-7663
Life Claims: lifeclaims.employeebenefits@oneamerica.com
Life Waiver of Premium Claims: WaiverofPremium.Grp@oneamerica.com
Disability Claims: 1-855-517-6365
Fax: (844) 287-9499
OneAmerica.claims@customdisability.com
Toll-free: 1-800-553-3522
Phone: (317) 285-5002
Life Claims Fax: (317) 285-7666
Life Waiver of Premium Fax: (317) 285-7663
Life Claims: lifeclaims.employeebenefits@oneamerica.com
Life Waiver of Premium Claims: WaiverofPremium.Grp@oneamerica.com
Disability Claims: 1-855-517-6365
Fax: (844) 287-9499
OneAmerica.claims@customdisability.com
Mailing & Delivery Addresses
Mailing Address
Employee Benefits Contact CenterAmerican United Life Insurance Company®
PO Box 6123
Indianapolis, IN 46206-6123
Overnight Mailing Address
Employee Benefits Contact CenterAmerican United Life Insurance Company®
One American Square
Indianapolis, IN 46206-0001
Forms & Resources
The companies of OneAmerica® work with many different types of financial professionals, including brokers, agents, dealers, producers and more. Such a variety of professionals helps meet the needs of our diverse customer base. OneAmerica Securities, Inc. is a full-service broker/dealer that offers stock and bond trading, mutual funds, variable annuities and variable life insurance through registered representatives. And also is a registered investment advisor that offers fee-based asset management and fee-based financial planning. For information about becoming a financial professional with the companies of OneAmerica, select from the options below or visit financial professionals for more information.
Contact Information
Personal Producing General Agents
Toll-free: 1-877-297-7742Phone: (317) 285-5742
Brokers/Producers
Toll-free: 1-844-833-5520Phone: (317) 285-5101
Financial Professionals for Retirement Services (Products & Sales Support)
Toll-free: 1-866-313-7355Phone: (317) 285-7354
Retirement Services Hotline for Financial Professionals
Toll-free: 1-800-561-3329Phone: (317) 285-4107 Option 1 - Participant Information
Option 2 - Compensation
Option 3 - Licensing & Appointment
Option 4 - Products & Sales
Option 5 - eProducer Password & Support
Registered Representatives
OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
Toll-free: 1-877-285-3863
Phone: (317) 285-5887
Fax: (317) 285-7635
(M-F, 8:30 a.m. to 5 p.m. ET)
Toll-free: 1-877-285-3863
Phone: (317) 285-5887
Fax: (317) 285-7635
Submit your message securely. Privacy Policy
Mailing & Delivery Addresses
Mailing Address
OneAmerica Securities, Inc.PO Box 1984
Indianapolis, IN 46206-1984
Overnight Mailing Address
OneAmerica Securities, Inc.250 W. North St.
Indianapolis, IN 46202
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Notes: Group annuity products are issued by American United Life Insurance Company® (AUL) and registered variable annuity products are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, a Registered Investment Advisor, One America Square, Indianapolis, IN 46282, 1-877-285-3863.
Products and services provided by American United Life Insurance Company® (AUL), OneAmerica Square, Indianapolis, IN 46206-0368, 1-800-249-6269. Variable annuity contracts are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, One America Square, Indianapolis, IN 46282, 1-877-285-3863
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