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Contact us for help
For generations, Americans have relied on the companies of OneAmerica® to help them meet their financial goals. We do it by providing financial education, quality products and a customer concierge service to guide you through the process. Whether you need individual or business services, we’re here to help. Learn more below, then contact us to get started.
Use 711 for Telecommunications Relay Service (TRS)
TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone or other device to call persons with or without such disabilities. To use TRS for our contact numbers listed below, please dial 711 from your TTY device and provide the appropriate contact number from below to connect to OneAmerica through the relay center.
Individuals & Families
Our companies offer life insurance, annuities and asset-based long-term care products for families and individuals. To contact the issuing company for your existing policy or account, select a category below. If you are a beneficiary and need to request a policy payment, please contact claims support.
American United Life Insurance Company®
(M-F, 8 a.m. to 6 p.m. ET)
- Toll-free:1-800-537-6442
- Phone: (317) 285-4032
- Fax: (317) 285-1593
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The State Life Insurance Company (Life Insurance)
(M-F, 8 a.m. to 6 p.m. ET)
- Toll-free: 1-800-428-2316
- Fax: (317) 285-2380
Submit your message securely.Privacy Policy
Pioneer Mutual Life Insurance Company
(M-F, 8 a.m. to 6 p.m. ET)
- Toll-free: 1-800-437-4692
- Phone: (317) 285-5700
- Fax: (317) 285-1593
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The State Life Insurance Company
(Life Insurance)
(M-F, 8 a.m. to 5 p.m. ET)
(Life Insurance)
(M-F, 8 a.m. to 5 p.m. ET)
- Toll-free: 1-800-352-6608
- Fax: (317) 285-5239
Employee Benefits Customer Service
( M-F, 8 a.m. to 6 p.m. ET)
- Toll-free: 1-800-553-5318
- Phone: (317) 285-5001
- Fax: 1-888-285-1565
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Forms & Resources
Employee Benefits Products Form Search
Mailing Address
Employee Benefits Contact Center American United Life Insurance Company®
PO Box 6123
Indianapolis, IN 46206-6123
Claims Support
If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you.
Life & Life Waiver of Premium Claims:- Toll-free: 1-800-553-3522
- Phone: (317) 285-5002
- Life Claims Fax: (317) 285-7666
- Life Waiver of Premium Fax: (317) 285-7663
- Life Claims: lifeclaims.employeebenefits@oneamerica.com
- Life Waiver of Premium Claims: WaiverofPremium.Grp@oneamerica.com
- Disability Claims: 1-855-517-6365
- Fax: (844) 287-9499
- Disability.Claims@OneAmerica.com
Participant Plan Centers
Hours: Monday-Friday, 8 a.m.-10 p.m. Eastern
If you have access to your retirement account plan number prior to your call, we can route you to a support agent more quickly.
American United Life (AUL)
Your plan number begins with a letter.
- Toll-free: 1-800-249-6269
- Phone: (317) 285-5060
- Fax: (317) 285-1728
OneAmerica Retirement Services LLC
(includes former BMO, CNB and McCready & Keene, Inc. retirement plan participants)
Your plan number begins with a number.
- Toll-free: 1-800-858-3829
OneAmerica Securities, Inc.
(M-F, 8 a.m. to 6 p.m. ET)
- Toll-free: 1-877-285-3863
- Fax: (317) 285-4050
If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you. Contact us for help with:
- Death claims on life insurance or annuities
- Long-term care claims
- Premium waiver requests
The State Life Insurance Company (Life Insurance)
(M-F, 8 a.m. to 6 p.m. ET)
- Toll-free: 1-800-428-2316
- Fax: (317) 285-2380
Submit your message securely.Privacy Policy
Golden Rule policies administered by State Life Insurance Company® State Life Insurance Company®
- Toll-free: 1-800-275-5101
- Phone: (317) 285-5101
- Fax: (317) 285-1344
- Life & Annuity Claims: Claims.Ind@oneamerica.com
- Long Term Care Claims: longtermcareclaims.ind@oneamerica.com
American United Life Insurance Company Pioneer Mutual Life Insurance Company
- Toll-free: 1-800-833-5569
- Phone: (317) 285-5592
- Fax: (317) 285-1344
- Life & Annuity Claims: Claims.Ind@oneamerica.com
- Long Term Care Claims: longtermcareclaims.ind@oneamerica.com
Mailing Address
The Companies of OneAmerica®
ATTN:Individual Claims
PO Box 6008
Indianapolis, IN 46206-6008
Forms & Resources
- Request service changes to your policy online.
- Request a policy replacement if the original has been lost or destroyed.
Business & Employers
The companies of OneAmerica offer a range of employee benefit and retirement plans for businesses and employers. These include life insurance, annuities and asset-based long-term care products. To contact the issuing company for your existing policy or account, select a category below. If you are a beneficiary and need to request a policy payment, please contact claims support.
Employee Benefits Products
Financial professionals at Regional Offices work in coordination with your benefits advisor to bring your organization our comprehensive employee benefits products.
If you are a financial professional specializing in retirement services and looking to work with the companies of OneAmerica or to learn more about our retirement services offerings, please contact us at (866) 313-7355.
Services for Financial Professionals
To meet the needs of our diverse customer base, OneAmerica works with brokers, agents, dealers, producers, and many other financial professionals. Select from the options below to learn more about becoming a financial professional with the companies of OneAmerica.
Personal Producing General Agents
- Toll-free: 1-877-297-7742
- Phone: (317) 285-5742
Brokers/Producers
- Toll-free: 1-844-833-5520
Financial Professionals for Retirement Services (Products & Sales Support)
- Toll-free: 1-866-313-7355
- Phone: (317) 285-7354
Retirement Services Hotline for Financial Professionals
- Toll-free: 1-800-561-3329
- Phone: (317) 285-4107
- Option 1 - Participant Information
- Option 2 - Compensation
- Option 3 - Licensing & Appointment
- Option 4 - Products & Sales
- Option 5 - eProducer Password & Support
Registered Representatives of OneAmerica Securities, Inc.
OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
(M-F, 8:30 a.m. to 5 p.m. ET)
- Toll-free:1-877-285-3863
- Phone: (317) 285-5887
- Fax: (317) 285-7635
Submit your message securely.Privacy Policy
Mailing Address
OneAmerica Securities, Inc.
PO Box 1984
Indianapolis, IN 46206-1984
- Toll-free: 1-877-285-3863
- Phone: (317) 285-5887
- Fax: (317) 285-7635
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Notes: Group annuity products are issued by American United Life Insurance Company® (AUL) and registered variable annuity products are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, a Registered Investment Advisor, One America Square, Indianapolis, IN 46282.
Products and services provided by American United Life Insurance Company® (AUL), OneAmerica Square, Indianapolis, IN 46206-0368,1-800-249-6269. Variable annuity contracts are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, One America Square, Indianapolis, IN 46282.
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