We're here to help

If you're a customer in an area impacted by the recent severe weather, our service representatives are here to help as you recover from these devastating events.

FOR EMPLOYER-SPONSORED RETIREMENT or INSURANCE BENEFITS

For help with your employer sponsored retirement plan: Call us at 1-800-249-6269 (Monday-Friday 8 a.m. to 10 p.m., Eastern) with your questions concerning:

  • If you qualify for a distribution from your retirement account
  • Update your mailing address or other contact information

For help with an employer-sponsored disability or life insurance benefit: Call us at 1-855-517-6365 (Monday-Friday 8 a.m. to 6 p.m., Eastern) with questions concerning:

  • Your disability claims payments
  • Your group life insurance claim (if policy purchased through your employer)

FOR LIFE INSURANCE, ANNUITES or ASSET-BASED LONG-TERM CARE POLICIES:

In addition to the guidance you can receive from your financial professional, you can call us at 1-800-537-6442 (Monday-Friday 8 a.m. to 6 p.m. Eastern) for assistance concerning policy services or annuity questions:

  • Update your mailing address or other contact information
  • Questions or concerns on making your premium or loan payments
  • Needing to access to funds through a loan or withdrawal

If you need to file a claim on a policy:

  • Life Insurance or Annuity Claims: Call 1-855-517-6365 (Monday-Friday 8 a.m. to 6 p.m. Eastern)
  • Long-Term Care Claims: 1-800-352-6608 (Monday-Friday 8 a.m. to 6 p.m. Eastern)