Reduce Confusion, Increase Participation
New call center provides easy access to rollover, distribution expertise
Indianapolis -- September 22, 2006
Dealing with your retirement money can be difficult and frustrating, especially for those who have changed jobs, are nearing retirement age or have multiple retirement accounts with different providers. American United Life Insurance Company® (AUL), a OneAmerica company is eager to make this process easier for its plan participants with the opening of its Retirement Assistance Center.
Launched this year, The Retirement Assistance Center was created to educate plan participants on the distribution options available to them, as well as provide assistance to participants looking to combine retirement accounts. Distribution rules can be tricky and consolidation of accounts even more complicated, but with the help of our expert representatives, participants now enjoy easier access to information and have what they need to make informed decisions.
And plan sponsors are reaping the benefits as well.
"The Retirement Assistance Center has greatly aided both the plan sponsor and the participant," said Karen Parsons, Director of AUL's Retirement Assistance Center. "The plan sponsors don't need to have all the answers, just our phone number to give to their participants. This underscores AUL's commitment to reducing the plan sponsor's administrative burden."
One of the most valuable services the Retirement Assistance Center offers is education and assistance with external rollovers. Customers can not only expect answers to their questions, as a value added service, the center will also facilitate the rollover process by contacting prior carriers and assisting participants with the completion of any required paperwork.
"It really takes the hassle out of consolidating retirement accounts," added Parsons. "We do the legwork for our participants, making the rollover process simpler."
Since its inception, The Retirement Assistance Center has experienced an increase in the number of customers who are choosing to roll their money into another AUL product or decide to remain with AUL. It’s a measurement of the level of service that AUL is known for.
About AUL's Retirement Services division
Through its Retirement Services division, AUL is an experienced provider of retirement plan products and services to the small and mid-sized employer market. Its retirement products were introduced in 1963, and today AUL provides products and services to more than 13,000 active retirement plans with 400,000 participants and more than $8 billion in retirement plan assets. Please visit us on the Web at http://www.eretirement.aul.com
About OneAmerica & AUL
OneAmerica Financial Partners, Inc., traces its solid foundation more than 125 years in the insurance and financial services marketplace. Its nationwide network of companies and affiliates offers retirement plan products and services; individual life insurance and annuities; long-term care insurance; and group insurance. Headquartered in Indianapolis, IN, American United Life Insurance Company® (AUL) is the founding member of OneAmerica®. AUL is licensed and authorized to conduct life insurance business in 49 states and the District of Columbia.
Qualified retirement plans from AUL are funded by an AUL group variable annuity contract. While a participant in an annuity contract may benefit from additional investment and annuity related benefit under the annuity contract, any tax deferral is provided by the plan and not the annuity contract.
Registered group variable annuity contracts issued by AUL are distributed by OneAmerica Securities, Inc., Member NASD, SIPC, a Registered Investment Advisor, P.O. Box 1984, Indianapolis, IN 46206, (317) 285-1877, which is a wholly owned subsidiary of AUL.
